|
Q. How much should I expect my initial cleaning will cost?
A. We find that the typical home costs around 1.5 times the cost of a basic package monthly clean price for any given particular square footage. This can come in less for particularly neat and clean homes and can come in more for homes requiring more scrubbing and attention.
Q. What if I have a budget for my initial cleaning?
A. We are happy to cap the time spent on your initial cleaning and focus on tasks in order of your priority. Please make your budget known prior to commencement of the job, otherwise we will provide a full cleaning top to bottom until complete (which as mentioned above typically runs at about 1.5 times the cost of a basic monthly clean).
Q. I have been using a cleaning service. Is there a need for a deep initial cleaning?
A. This depends upon how well your existing service has been caring for your home. If they have been doing a good job, then your cleaning will likely come in very close to the flat maintenance price. If they have neglected things, then the deep initial clean will be helpful in bringing your home back to its original splendor, making maintaining in future straight forward.
Q. I have a lot of clutter. Can you still clean?
A. We can clean around clutter, but it of course is easier to clean when surfaces are exposed and belongings are put away. We have a professional organizing service for those interested in clearing clutter! Contact us and we can provide you with further details on this.
Q. How many maids come out to my home?
A. The typical size team is 3 maids, but sometimes there may be 2 or 4.
Q. I only want 1 maid to come to my home. Is this possible?
A. We structure our teams by geography and cannot restructure our business to meet this particular request.
Q. Will it be the same maids each time?
A. We aim for consistency as much as possible since we become more efficient by sending the same individuals time and time again, plus you get to form a positive relationship!
Q. What type of products do you use?
A. We use all eco-friendly, plant-based, non-animal tested products, most of which are our own brand of Planet Hugger products. Fragrances are very light, if any, and are only derived from natural essential oils. We deal with many allergy sufferers who respond very positively to our service and products.
Q. I want you to use my own vacuum and products, is that okay?
A. Although we provide all products and supplies to clean your home, we will always try to honor any request to use your own things if this is important to you. We are happy to use your vacuum provided it is not extremely heavy and we are happy to use your products provided they are not toxic and dangerous to our staff.
Q. What if I don't qualify for the maximum green discount?
A. The prices quoted in our price sheet reflect the maximum of 10% green discount. If you do not qualify, then an additional 10% applies to the pricing across the board. If you only qualify for 5%, then an additional 5% applies across the board.
Q. I don't use some of the rooms in my home and only one person lives in the home, is my price the same as what is indicated on the pricing sheet?
A. There is a possibility it could be less if you don't use some of the rooms in your home. Of course, pricing could be more if you have 2 or more pets, particularly a shedding variety, but our prices should give a fair indication of the run of the mill home of each corresponding size.
Q. Why are there different service levels?
A. Some people prefer more or less detail than others. They also may have budget restrictions. We try to serve all levels of detail and budget.
Q. I have pets. Do I need to do anything with them prior to my cleaning visit?
A. We are happy to clean around your furry friends provided they will be kind to us! You will know your pets better than we do, and should crate, put in a locked away room not to be cleaned or outdoors, any pet that may become aggressive or disruptive to our staff. You should also be sure to make us aware of any pet that is not allowed to go outside so that we can be sure to avoid any escapes!
Q. Do I have to do anything to prepare for your visit?
A. Ensuring that as many surfaces and floor spaces are as exposed and clear as possible will assist us in cleaning those surfaces, but if this is not possible, please be sure to instruct us on how to clean in the presence of your belongings. There are many people who clean before the cleaners arrive please don't do that!
Q. Are you bonded and Insured?
A. Yes. We are bonded and insured. We can provide proof of this upon request.
Q. Can you provide reference clients?
A. We would be happy to contact a handful of our existing clients at your request to provide you with a testimony of our service.
Q. Are you members of the Better Business Bureau?
A. Yes we have been accredited members of the BBB since 2007 and remain in good standing.
Q. Your prices just don't seem to meet my budget. Are there any cheaper options?
A. Quite often, it is possible to customize a package to suit a budget. This typically involves removing some tasks, removing some of the lesser used square footage such as a spare bedroom, the rotation of certain less important tasks etc. Always ask we have been known to be very creative!
|
